Jean-François Riverin holds a bachelor’s degree in computer science and two graduate degrees in software engineering and health informatics. Passionate about quality, he has been helping small and large companies optimize their development processes for over twenty years. He holds the TMMi Professional certification for quality assessment and optimization and is an accredited trainer for ISTQB, foundation and agile tester certifications and is an active member of the Canadian Software Testing Board (CSTB). Jean-François masters the full spectrum of quality assurance activities, including test writing, automation, integration and continuous deployment. Certified PSM I, he works in both traditional and agile organizations. After many years in quality and regulatory affairs management positions, he cofounded Zentelia, a firm specializing in software quality assurance, in 2017.